Privacy Policy

Last updated: March 2026

CalLeads AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered lead calling and qualification platform (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information in several ways when you use our Service:

Account Information

  • Name, email address, and contact details you provide when creating an account
  • Billing and payment information processed through our third-party payment providers
  • Company name and business details

Lead Data

  • Contact information of leads submitted through your connected ad platforms (Facebook Lead Ads, Google Ads, web forms)
  • Lead qualification responses and scores generated during AI calls
  • Appointment and scheduling information

Call Recordings & Transcripts

  • Audio recordings of AI-initiated calls (where permitted by applicable law)
  • Automated transcripts of call conversations
  • Call metadata including duration, timestamps, and outcomes

Usage Data

  • Log data such as IP address, browser type, pages visited, and referring URLs
  • Device information and operating system
  • Feature usage patterns and interaction data within the platform

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service, including making AI calls to your leads and delivering qualification results
  • Process transactions and send related billing information
  • Improve, personalize, and expand the Service based on usage patterns and feedback
  • Develop new features, products, and functionality
  • Communicate with you about your account, updates, and support requests
  • Send marketing and promotional materials (with your consent, and you can opt out at any time)
  • Monitor and analyze usage and trends to improve user experience
  • Detect, prevent, and address technical issues, fraud, or abuse

3. Data Sharing & Disclosure

We do not sell your personal information or your lead data. We may share information only in the following circumstances:

  • Service Providers: We share data with third-party vendors who assist in operating our Service (e.g., cloud hosting, payment processing, telephony providers, analytics). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
  • Integrations You Enable: When you connect third-party services (CRMs, calendars, etc.), data is shared with those platforms as necessary to provide the integration functionality you requested.
  • Legal Requirements: We may disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Lead data, call recordings, and transcripts are retained in accordance with your plan settings and applicable data retention policies.

You can request deletion of your data at any time. Upon account termination, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

5. Security Measures

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security assessments and vulnerability testing
  • Access controls and authentication requirements for our systems
  • Secure cloud infrastructure with reputable hosting providers

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Request a copy of your data in a structured, machine-readable format
  • Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails or by contacting us
  • Restriction: Request that we restrict processing of your data under certain circumstances

To exercise any of these rights, please contact us at info@ainora.lt.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

  • Essential Cookies: Required for the Service to function (authentication, security)
  • Analytics Cookies: Help us understand how visitors interact with our website so we can improve it
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Service functionality.

8. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

info@ainora.lt